Summary

Auxo has been in the workshop management for over 25 years, as the technology change, Their user starts to get frustrated as the legacy system isn’t serving its purpose any more so they need to create a better platform with latest technology and better experience to make the product not just user-friendly, but delightful and will work with other external software too.

Solution

The improved design enhanced service tracking, optimized the employee and client experience, ensured more accurate reporting, and integrated the Mechanic App with SAM Software to streamline workflows, creating a more cohesive product.

As the project is big, we need to identify what is the most important problem to solve that highly affects the day-to-day job of a company + focus on delivering the feature that is needed the most within the given timeframe. The first thing we do is to plot out the workflow and present it to the stakeholders.

Once we finished our initial research an identified the feature to improve based on decisions coming from our product managers, then we can now start looking at all other feedback to identify what solution would best-suited from the problem space.

The new Workshop Management Software was well-received by investors and tested user groups. The design is evolving with a strategy to release features gradually, allowing for careful review and reducing risks. Mechanics added more notes, photos, and documentation during inspections, improving report integrity. Users also found service reports clearer due to the additional details provided by mechanics.