Summary

This product feature has been on the radar of the ERP team since 2021, When I stepped in – I work together with the team to mitigate this high value proposition, investigate and tests numerous times to make sure that it creates high value feature to the product. The product feature aims to solve problems with business that has 800+ employees in professional services industry and to give a better deployment of resources. This feature will benefit from Executive level, Country Managers, Team Managers and Team members – This is a massive end-to-end product delivery that takes an MVP to complete.

Problem Statement

There are requests from numerous big profile business clients to include capacity and resource planning to make sure that we are supporting the users in bigger and wider organisations. That said, the team has lacking a designer who can mold the solution for them whilst I was tasked to work with the delivery team to make it happen.

Solution

First phase of the Resource and capacity planning was launch at Mid 2022, the solution has been a reference to all my designs and we have regressed the solution to a viable product features, alongside with that, I kept on iterating and mitigating the solution to make sure it adheres to the users needs and business requirements. The solution saved about 900K/year in resource which makes it good for our existing business users.

Within my first 4 weeks, I took initiative by conducting a solution design strategy to gain an overall view of the JIRA backlog, identifying opportunities and challenges within the product feature. This approach, shown in the image, highlights how I collaborate with product managers to de-risk features and prioritize solutions while aligning with our deadlines.

As part of my work, I create mockups and prototypes to demonstrate how the solution fits within the current product space and identify potential technical requirements. I also present recommendations based on insights from previous usability testing to ensure the solution is aligned with user needs.

These screens showcase the design solution, integrating features that require deep technical knowledge of the product. Given that we are working with a major professional services provider, it is crucial that everything functions seamlessly and that the product’s usability is optimized to the highest standards.

This feature, a key highlight of the first release, is being scaled due to its complexity. It is currently under development for phase two, as it offers a significantly improved experience in resource and capacity allocation. Usability testing has shown it to be easily adopted by users, reinforcing its value.

The screen capture above illustrates a dynamic shift in usability and experience after testing the design solution. You can see how user sentiment changed significantly following the usability testing of the solution I created. This demonstrates that when testing, iteration, and validation are done effectively and on time, they provide valuable insights that shape better product solutions.